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Susana Seivane

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You will be able to purchase our products in a secure, easy and fast way using the Obradoiro de Gaitas Seivane online store. Our website uses a Geotrust QuickSSL offering 128 bit SSL real encryption.


Accessing the Store

You can access the Online Store from any part of our website by clicking the ‘Store’ link on the menu which is on the left hand side of the page.

You can also access it from other areas of the website by clicking on the access to store button:

Our Gaitas
Our Gaitas » Models
Our Gaitas » Accesories
Our Gaitas » Seipal

Store Sections

Once you have accessed our online store, you will find that it is split between three sections:

Gaitas: From where you will be able to configure the instrument to your requirements, view the results of your choices and obtain the price.

Accesories: Where we offer a number of accessories for your gaita: rigid carry case, chanter carry case, Gore-Tex® bag, chanter mouthpiece and key changing kits (also configurable), etc.

Seipal: From where you will be able to buy our Seipal synthetic drone reed in its different keys.

Add items to your purchase

To buy any of our accessories or Seipal drone reeds, press the buy button.

You can configure gaitas and the key changing kits following 10 steps which will be shown on screen at all times:

1. Key
2. Wood
3. Sound Components    
4. Ring Caps Type
5. Ring Style
6. Personal Engraving
7. Cover Type
8. Cover Style
9. Personalisation
10. Bagpiper Build

Each time you press the buy button associated with a product, 1 unit will be added to your shopping cart and a screen will appear detailing the products that have been added to the shopping cart up to that point.

•  To modify the number of units of a given product that you wish to purchase, enter the desired number in the relevant box and hit the update button. The subtotal will be automatically updated

To continue shopping, press the return to products button.

If you wish to remove any of the products in your shopping cart, press the associated remove product button.

Placing your Order

When you have added all the products you wish to purchase to the shopping basket, press the place order button. You will access the ‘Details’ page where you should enter all the required information in order to allow us to ship your order.

1.  Enter your billing information and shipping address.

2. Select the shipiping method:

• Gather in workshop
• Post Office Service
• UPS/SEUR Courier Company

3. Select the payment method:

• Bank Transfer
• Credit Card (Visa and MasterCard)

Press the view order button. A new screen will appear with the order details:

• Billing Information
• Shipping Address
• Order Number
• Payment Method
• List of products included in your order

Check these details and ensure they are correct. If you find any errors, press the correct details button which will return you to the previous page, allowing you to make the necessary adjustments.

Complete Purchase

Once you have checked that all the details are correct, you can print off your order by pressing the ‘Print’ button and finally, send the order by pressing the complete purchase button.

Next you will enter the order confirmation page, where it will appear the reference number of your order and a button that will let you print.

1.  In case of payment by Bank Transfer, the following text will be shown:

You have chosen the Bank Transfer payment method. You will receive an email detailing the items included in your order, the total cost and the Bank Account number to which you should effect the transfer.

Option A

If your order includes one or more gaitas, or one or more Key Changing kits, you should make a bank transfer of 20% of the total cost, in order to begin the preparation of the order. Approximately 90 days later, period that can be increased in certain moments due to the workload of the workshop, we will inform you when the manufacturing process has concluded so that you can settle the remaining balance. Following final payment, your order will be despatched using your chosen delivery method.

You may also, if you wish, make a prior bank transfer of the total balance, saving you time and bank charges.

Option B

If your order does not include Gaitas or Key Changing kits, you should make a bank transfer of the total balance.

If you are uncertain about anything or if you have any questions you can get in touch with us by telephone or email:

· Tel: +34 981 676 656
  
9:00–13:30 and 15:30–19:00 monday to friday
  9:00–12:30 saturday

· Email: obradoiro@seivane.es

2.  In case of payment by Credit Card, the following text will be shown:

You have chosen as mode of payment the Credit Card. Please, proceed to make the payment through the gateway of Payment of BBVA.

You will receive an email with details and a confirmation of your order.

Option A

If your order includes one or more gaitas, or one or more Key Changing kits, you will have been charged, through your credit card, 20% of the total cost, in order to begin the preparation of the order. Approximately 90 days later, period that can be increased in certain moments due to the workload of the workshop, we will inform you when the manufacturing process has concluded so that you can settle the remaining balance. Following final payment, your order will be despatched using your chosen delivery method.

Option B

If your order does not include Gaitas or Key Changing kits, the total balance will have been charged to your account and your order will be despatched in the next few days.

If you are uncertain about anything or if you have any questions you can get in touch with us by telephone or email:

· Tel: +34 981 676 656
  
9:00–13:30 and 15:30–19:00 monday to friday
  9:00–12:30 saturday

· Email: obradoiro@seivane.es

To proceed to the payment by Credit card click the continue button, you will be taken to ‘e-activa’, the Internet Payment Portal for BBVA Bank, where you should enter your credit card details:

•  Credit card number
CVV2/CVC2: (CVV2/CVC2 is the three digit number printed on the signature strip on the reverse of your Visa card (CVV2) or MasterCard (CVC2).
Expiry Date
Email address: (Entering your email address will allow you to receive a confirmation email from BBVA).

When you have entered all the required information, press the Send button.

If your credit card details are correct and the transaction is accepted, BBVA will display a screen showing:

• Store Name
• Order Number
• Amount charged to your credit card
• Transaction Status
• Transaction Reference number

Press Accept. Our confirmation page will indicate you if the Card payment of your order was successful.
Obradoiro de Gaitas Seivane
Volteiro, 1-B (Cecebre) - 15650 CAMBRE - A Coruña, Galicia, Spain
Tel: (+34) 981 676 656 - Email: obradoiro@seivane.es